Return & Refund Policy

Last Updated: 12/12/2025

At 9jaOja, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products purchased on our platform may be returned or refunded.

1. General Policy

• Returns are accepted only for eligible products.
• Items must be returned in their original condition, unused, and with original packaging.
• All return requests must be initiated within the specified return window.

2. Return Window

Customers may request a return within 7 days of delivery unless otherwise stated on the product page.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Digital products (eBooks, software, subscriptions)
• Perishable goods (food items, groceries)
• Personal care items (cosmetics, underwear, grooming products)
• Customized or made-to-order items
• Items damaged due to misuse or negligence

4. Reasons for Accepted Returns

• Wrong item delivered
• Damaged or defective product
• Incomplete items or missing parts
• Product significantly different from description

5. Return Process

1. Log in to your 9jaOja account
2. Go to My Orders
3. Select the order and click Request Return
4. Provide a clear reason and upload supporting images if required
5. Wait for approval before returning the item

Unauthorized returns may not be accepted.

6. Refunds

• Refunds are processed after the returned item is inspected.
• Approved refunds will be issued to the original payment method.
• Refund processing time may take 5–10 business days.

7. Exchanges

Exchanges are subject to product availability. If an exchange is not available, a refund may be issued instead.

8. Shipping Costs

• If the return is due to seller or platform error, return shipping costs may be covered.
• If the return is due to customer preference, shipping costs may be borne by the customer.

9. Seller-Specific Policies

Some sellers on 9jaOja may have additional return conditions. Please review the product page and seller information before purchasing.

10. Order Cancellations

• Orders can only be cancelled before shipment.
• Once an item has been shipped, cancellation may not be possible.

11. Abuse of Policy

9jaOja reserves the right to suspend accounts that abuse the return or refund process.

12. Contact Us

If you have any questions about returns or refunds, please contact us:

• Email: support@9jaoja.com
• Phone: +2349036404479

Thank you for shopping on 9jaOja.